FAQ

Attivazione kit

Ricordati, oltre ad attivare il kit online, di compilare il form cartaceo per fornire al laboratorio tutte le informazioni sul tuo pet e di inviarlo insieme al campione!

What does it mean that the test is approved by veterinarians?

When we say “vet approved”, we mean that these are types of laboratory tests widely approved by the veterinary profession as the best diagnostic medicine.
Lab4Pets brings this consolidated screening method directly to your home, adopting the same techniques used by specialists in the sector.

How accurate is the stool test?

The accuracy of fecal tests is
important, which is why Lab4Pets uses only the highest quality validated equipment and processes, making use of certified and accredited analysis laboratories.

Our routine screening
of feces uses molecular PCR technology (DNA or RNA), effective in revealing the presence of pathogens that cause gastrointestinal diseases (bacteria, protozoa).

When to test stool?

Veterinarians recommend testing even stools that appear normal at periodic intervals: puppies and kittens 2 to 4 times in the first year of life, adult dogs and cats every 6-12 months.

These tests can be used to recheck stool samples following treatment prescribed by your veterinarian to eliminate an intestinal parasite (typically 2-4 weeks after treatment).

When to withdraw

We recommend taking the sample from Sunday to Thursday, and sending the sample on the same day of collection or immediately the following day.

Where to store the sample

If you collect the sample in the evening, place it in the refrigerator overnight and ship the day after collection.

Important indications for the microbiome

  • Sampling must be done on freshly made feces (the microbiome varies if the feces are left there) .
  • The test tube contains a liquid and care must be taken not to overturn it during collection so as not to disperse the preservative liquid.
  • After having immersed the swab in the feces , it must be rotated on itself for a few seconds. The swab must then be inserted into the test tube.
  • In the case of very liquid stools : recommend repeating the stool sample collection operation with the swab 2/3 times .

What does the microbiome kit contain?

  • 1 tube with screw cap containing a preservative liquid
  • 1 swab with rod
  • 1 test ID card with 1 sticker with sample identification code
  • 1 Biohazard bag
  • 1 shipping envelope
  • 1 leaflet

What does the kit contain?

  • 1 test tube with sample collection spoon
  • 1 test ID card with 1 sticker with sample identification code
  • 1 Biohazard bag
  • 1 shipping envelope
  • 1 leaflet

Payment methods

Lab4Pets accepts several payment options, including credit and debit cards.

The following payment methods are available:

  • Credit and debit cards (Visa, Mastercard, American Express)
  • Postepay, Paypal prepaid cards (connected to the Visa or Mastercard circuit)
  • Apple Pay and Google Pay

Your lender may require verification of your credit or debit card payment. If you encounter problems on the site during the checkout process, please contact customer support at support@lab-evo.com .

ATTENTION

Book the courier collection the evening before the collection on the website www.tnt.it

For more info go to the BOOK COURIER section

How to make a withdrawal

    1. Check whether all prerequisites for sample collection are met. Please read the information and notices section carefully.
    2. In order for us to create the results report, access the “ ACTIVATE THE KIT ” section and enter the identification number from your ID card and follow the instructions.
    1. Have your sample collection tube ready for your next dog walk. For cats, you can take the sample from the litter box.
    2. Use the sampling spoon on the tube lid to collect samples (free of foreign bodies) from three different areas of the stool. The entire sample should be the size of a bean.
    3. Close the sample tube by screwing the cap. Clean the outside if necessary.

  • 6. Peel the sticker with the identification code from the test ID card. Stick it on the filled test tube.

    7. Insert the sample tube filled with feces into the biohazard bag and close it tightly.

    8. Place the biohazard bag in the shipping envelope. Seal the envelope carefully and deliver it to the previously booked courier.

  • 9. Check that you have activated the test and dispose of the used components according to current regulations.

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Come effettuare il prelievo per il microbioma

    1. Verificare se tutti i prerequisiti per il prelievo del campione sono soddisfatti. Si prega di leggere attentamente la sezione informazioni e avvisi.
    2. Affinché possiamo creare il rapporto sui risultati, accedi alla sezione “ATTIVA IL KIT” e inserisci il numero identificativo dalla tua carta ID card e segui le istruzioni.

    Ricordati di compilare il form cartaceo per fornire al laboratorio tutte le informazioni necessarie sul tuo pet.

  • 3. Il campionamento deve essere fatto su feci appena fatte. Per i gatti, si può prelevare il campione dalla lettiera sempre su feci appena fatte. Attenzione a non raccogliere materiale esterno. La provetta contiene del liquido, attenzione a non ribaltarla durante la raccolta.

    4. Immergere il tampone nelle feci ruotandolo verso sè stesso per qualche secondo. Successivamente il tampone deve essere inserito nella provetta. E' possibile che il tampone debba essere spezzato.

    5. Chiudere la provetta del campione avvitando il tappo. Pulisci l’esterno se necessario.

  • 6. Stacca l’adesivo con il codice identificativo dalla ID Card del test. Attaccalo sulla provetta riempita.

    7. Inserisci la provetta e il tampone con le feci nella biohazard bag e chiudila bene.

    8. Collocare la biohazard bag nella busta di spedizione. Sigillare accuratamente la busta e consegnarla al corriere precedentemente prenotato.

  • 9. Verifica di aver attivato il test e smaltisci i componenti usati secondo le normative vigenti..